Kim Pouncey knows the law and understands how to make complicated material relevant to servers, retail clerks and managers. Choose TopShelf and get the most out of it for your staff.
Kim Pouncey at TopShelf is absolutely the best alcoholic beverage trainer in Tennessee.
Unlike other programs we have used, everything we need is there. That’s why they call it TopShelf.
I'm pleased to inform you that I have passed both the exams and I really appreciate you from the bottom of my heart for your help. I will refer your business to all my friends.
I appreciate your integrity across the board. You have made a very difficult time almost enjoyable.
I am not computer literate but using the TopShelf site is actually fun and easy!
The site is easy to use and it’s kind of exciting and fun! I love the website and the programs. The User Guide is right on point and very helpful.
I took your RWV course and loved it. I am going to make all of my employees take it now, even if their permit isn’t expired. I don't want my new employees knowing more than my older employees.
From the single student to large corporations, we provide the best course content, compliance management, and customer happiness.
We work with our clients to define their needs and assess alternatives. This process allows us to identify and implement the best solution for their situation.
It is only by listening to others that we find solutions to the many issues facing our customers and communities.
We serve on nonprofit advisory boards, attend regulatory and legislative sessions, work with law enforcement and community leaders, and are active in many trade associations.
We apply our subject matter expertise and up to date training practices to all courses making them engaging and easy to understand.
We pack our programs with state-specific alcohol laws, real-life scenarios and concrete examples. We structure our courses to help students remember what they learn and apply it to on-the-job situations.
We want you and your employees to be confident and knowledgeable so everyone can make informed decisions that protect you, your company, and your community.
Coalitions and projects:
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TopShelf’s home base is Tennessee. In the mid 1990s, a state law was passed that required anyone who served liquor-by-the drink to attend alcohol awareness classes in order to obtain a 5-Year Server Permit. At the time, Kim Pouncey was helping friends open a local restaurant in Knoxville. She became certified to teach alcohol awareness classes and began training the restaurant’s servers and bartenders. More than 100 students later, this was clear to Kim:
Servers (many of them college students or moms) had no time to go to the TABC office to apply for and pick up their permits.
Keeping up with server permits was time-consuming for managers.
The requirements for training and Server Permits were confusing so being the problem-solver that she is, Kim knew there had to be a better way. Her vision for TopShelf was to offer exceptional service to those that worked so hard to give exceptional service. She would start with a permit pick-up service for servers and bartenders. Kim picked up permits, supplied a copy to the restaurant and mailed the rest to the student. She saved valuable time for over 20,000 servers.
Next, Kim tackled the problem of managing employee permits. For businesses, it’s a time-consuming but essential task. Kim developed a reliable compliance-tracking system to help managers ensure that everyone was permitted. Within the first year, companies from small restaurants to large chains such as Ruby Tuesday, Chili’s, Olive Garden and others were using the TopShelf compliance system to protect themselves from legal risk.
In 2004, TopShelf expanded to alcohol awareness education. Kim recognized the need for updated and more relevant instructional material. She and Melinda Wolfe set out to develop the first TopShelf Responsible Beverage Service training program. With over 40 years of combined experience in the hospitality industry, they spent a year researching content and designing lessons. The program was certified by the TABC in December 2004 and quickly adopted by businesses across the state. Since then, more than 125,000 alcohol servers and sellers have successfully completed TopShelf programs. Hundreds of restaurants, retail food stores, liquor stores, airports and other businesses count on TopShelf for their alcohol awareness and certification training.
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Kim Pouncey and Mark Church-Janes became business partners in 2015. It’s been a busy two years for TopShelf. Our expanded product line includes specialized online programs and customized compliance reports. We hold our e-learning programs to rigorous standards for instructional design, student assessments, visual impact, clarity of message and technical functionality. The TopShelf team is one of the most professional, knowledgeable and creative around. Each one of us has a specialty and passion, making TopShelf a wonderfully well-rounded program.
We’re ready to be your "go to" resource for alcohol training and compliance solutions. Whether you’re a manager, policy maker, risk officer, corporate licensing specialist or business owner, we can help you stay compliant with the law and make communities safer.