TopShelf’s years have been a serendipitous journey that began in Tennessee in 1998.
Kim Pouncey retired from the corporate restaurant biz with no clue as to what she wanted to be when she grew up. As it happened, not long after she retired, some friends were opening a new concept with a 265 seat restaurant and needed a little help. Since training was her specialty, Kim and another good friend hired over 120 servers and started the training process.
Meanwhile, in Tennessee, there was a new requirement for those serving alcohol. It had always been the case that to serve alcohol, you were required to have a TABC Server Permit, but the new requirement involved a 5 hour course to obtain this permit.
Well, it only made sense for Kim to get certified to teach this course so she knew all those servers were eligible to get their permit. I’m sure you can guess how many of those employees actually picked up that permit (which also cost them money) and here in TN, it’s the store that gets fined for those missing permits.
The only logical solution was to have the students give Kim the fee and fill out the applications at the beginning of class so she could take all of that to the local TABC office, and pick up those permits. A lightbulb ignited and TopShelf was born!
All restaurants were having the same issue with their employees not picking up their permit after class. This made the need for a service. This provided Kim the opportunity to start teaching classes publicly and offering services that employees and businesses needed. Soon, this grew to includ a monthly audit service to check permits and let managers know what was missing BEFORE they were audited by the TABC. This saved companies a lot of money in fines.
In 2003 Kim, and a long time friend, spent many months researching and writing the first TopShelf classroom course. In 2004, it was certified by the Tennessee Alcoholic Beverage Commission.
Since then, Kim has taken TopShelf online and used her compliance brain to build the TopShelf TRAX system so companies have everything they need at their fingertips. She has focused on gathering the best team and business partners possible in order to build engaging online programs, customize programs to include laws, and provide amazing customer service.
Kim’s mission is, and has always been, for TopShelf to be the best it can be and to excel far above other companies in every way.
The serendipitous journey continues.